janji33 Terms of Use

Your Account on janji33

When you register on janji33, you provide accurate information and take responsibility for keeping your account secure. Your email, password and account details are yours to protect. If you share your credentials with another person, we treat that person as authorized to use your account. Any activity under your login is your responsibility, including all bets placed and withdrawals made.

We may suspend or close your account if we detect suspicious activity, violation of our terms, or use of automated tools. We will not freeze funds without cause — if we close your account, we credit your balance to your registered payment method subject to verification and compliance review.

Account Verification and Identity Checks

Before your first withdrawal, we require identity verification. You must provide a government-issued ID, a recent selfie holding that ID, and confirm your registered phone number. This process protects both you and janji33 against fraud and money-laundering. Verification typically completes within 24 hours.

If we request additional documentation (proof of address, bank statement, etc.), you have 30 days to provide it. Failure to comply may result in account suspension until verification is complete. We store your documents securely and use them only for verification and compliance purposes — we do not share them with third parties beyond what applicable law requires.

Deposits and Your Balance

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (QR-code payment) and bank transfers (mobile banking, local payment, online payment, e-wallet). E-wallet deposits typically confirm within minutes; bank transfers complete within hours during business days. No deposit fees apply — your transferred amount is the amount credited to your account.

Your balance is shared across all games on janji33 — sportsbook betting, live-dealer tables, and slots. When you stake on a Liga 1 fixture, your balance decreases by that stake. When you win a slot spin, your balance increases by the win. You can move between games freely without moving funds or logging out.

We do not impose maximum account preferences. We may apply daily or monthly limits based on risk assessment, but these are communicated to you in your account settings. If we set a limit, you can request a review via support.

Withdrawals and Processing

You may withdraw your balance at any time after account verification. Choose your destination payment method (must match your registered deposit method) and enter your desired amount. We review the request for compliance and fraud indicators, then process it subject to standard banking windows.

E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically complete within hours. Bank transfers complete within one business day. We do not invent processing delays or arbitrary holds. If your withdrawal is delayed beyond standard banking windows, contact our support team for clarification.

You cannot withdraw more than your current balance. You cannot withdraw before account verification is complete. If you request a withdrawal and your account is under review for compliance, we will notify you of the status and timeline.

Game Rules and Settlement

All sportsbook bets, live-dealer games and slot games settle according to published rules. Sportsbook bets settle based on the official match result or tournament outcome. Live-dealer games settle based on dealer actions and card outcomes. Slot games settle based on random-number generator results displayed on your screen.

If a match is abandoned, postponed or results disputed by the league, we follow the league's official ruling. If no official ruling is published within seven days, we void the bet and credit your stake. We do not make up settlements — we follow documented sources.

If you believe a bet or game settled incorrectly, contact us with your account details and bet reference number. We review transaction logs and game server records. If we find an error on our side, we correct it. If the settlement is correct per our published rules, we explain the decision.

Bonus Terms

We may offer deposit bonuses or promotional credits to new or existing users. Any bonus terms are published at the time of offer — we do not hide conditions. Bonuses may be subject to play-through requirements (e.g., "bonus must be wagered 5 times before withdrawal"). These requirements are stated clearly before you accept the bonus.

Bonuses expire if unused within the stated timeframe (typically 30 days). Bonuses cannot be withdrawn as cash — they are credits for betting only. If you withdraw your account balance while a bonus is active, the unused bonus is forfeited. These conditions are disclosed upfront, and you confirm acceptance before the bonus is credited.

Disputes and Resolution

If you have a complaint about a bet settlement, game outcome or account issue, contact our support team. Provide your account details, the specific transaction or game in question, and a clear explanation of your concern. We aim to respond within one business day.

Our support team will review transaction logs, game server records and our policies. If we find evidence of error on our side, we correct it immediately. If the transaction or outcome is correct per our published rules, we explain the decision and the reasoning. You may escalate unresolved disputes to our management team for a final review.

Jurisdiction and Service Availability

Our services on janji33 are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. You are responsible for verifying that your access and use of janji33 comply with your jurisdiction's law. If you are unsure whether online gaming is legal in your area, do not use our platform.

We comply with applicable anti-money-laundering, know-your-customer and data-protection regulations. Your account verification, deposit monitoring and withdrawal review all serve these requirements. We report suspicious activity as required by law and co-operate with law-enforcement requests.

Users in supported Indonesian regions (Jakarta, Surabaya, Bandung, Medan and other areas where local law permits) access the same platform and terms. We do not discriminate by city or location within supported jurisdictions.

Our Commitments on janji33

We commit to fair play. All slot games use certified random-number generators audited by independent labs. Sportsbook odds are set by our risk team based on market conditions — they are not rigged or distorted per user. Live-dealer games run with real dealers and camera feeds so outcomes are transparent.

We commit to data security. Your personal information, account credentials and payment details are encrypted in transit and at rest. We do not sell your data to third parties. We use your information only for account verification, payment processing, fraud prevention and compliance.

We commit to efficient dispute resolution. If you have a complaint, we respond and investigate promptly. We do not use delay tactics or deny legitimate claims without explanation. If we find error on our side, we correct it.

Prohibited Activity on janji33

We prohibit the following:

• Use of automated tools, bots, or scripts to access our platform.
• Sharing your account with others or using someone else's account.
• Attempted fraud, identity spoofing or payment manipulation.
• Bonus abuse — opening multiple accounts to claim multiple bonuses.
• Betting on outcomes you influence (e.g., betting on a match you are involved in fixing).
• Harassment of our support staff or other users.

If we detect prohibited activity, we may suspend your account, forfeit any balance and report the matter to authorities as required by law. We will not process withdrawals for accounts under investigation for prohibited activity until the investigation concludes.

Summary of Key Terms

By using janji33, you agree to provide accurate information, keep your account secure, verify your identity before withdrawal, and comply with all applicable law. We agree to operate fairly, protect your data, process deposits and withdrawals without unnecessary delay, and resolve disputes promptly. We cover football sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables and slot games from a single unified account. Deposits and withdrawals use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment or e-wallet.

These terms are binding on both you and janji33. If you do not accept these terms, do not use our platform. If you have questions, contact our support team before opening an account. Thank you for using janji33.